Bicycle Stores

Mateo makes buying a bike a real experience

Bike retailers offer their customers a modern shopping experience with Mateo

Mateo's software solution is ideal for bike stores to catch up with online retailers in terms of customer communication and ordering processes while maximizing the customer experience. Communication channels bundled in a central inbox ensure highly efficient and professional processing of customer inquiries. Thanks to individual message templates, inquiries can be answered in just a few seconds. You can also automatically request Google reviews from your most satisfied customers. WhatsApp newsletter marketing from Mateo is also an excellent way of marketing to existing customers. Use this particularly personal messaging channel in conjunction with the emotional purchasing behavior of consumers for upselling and cross-selling strategies. Our customers use WhatsApp newsletters not only to increase average basket size, customer lifetime value and sales, but also customer loyalty.

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Mateo has many customers in the retail sector, all of whom benefit from the functions mentioned. For example, our customer "HAVEABIKE" has managed to reduce the number of unproductive phone calls by 37% with Mateo. The bicycle retailer communicates primarily via the web widget, which HAVEABIKE customers can use to select their preferred communication channel. The monthly number of new positive Google reviews has also doubled. Increased customer satisfaction and better visibility on Google are enabling HAVEABIKE to benefit from increased sales.

30+ industries already trust Mateo