Domenik Fox
CEO and Co-Founder
Domenik Fox is co-founder and CEO of hellomateo. He is responsible for Customer Success, Customer Engineering, Finance and Product. A particular focus of his work is on the continuous development of the product and the design of new features. In terms of content, he focuses primarily on automated and personalized customer communication, multichannel marketing and digital customer journeys. Together with Christian Strauch and Philipp Steinrötter, he is continuously developing hellomateo into a central platform for modern customer experience in SMEs.
Before founding hellomateo, Domenik Fox worked at SAP for several years. As a supply chain innovation consultant, he supported international companies in the digital transformation of logistics processes and was responsible, among other things, for end-to-end GoLives with SAP EWM and SAP GTT. He was also active as a lecturer at the Baden-Wuerttemberg Cooperative State University, where he taught students in the areas of storytelling, entrepreneurship and business models.
Domenik Fox brings profound expertise in artificial intelligence, digitization and B2B software. His focus is on developing a scalable software solution for automated customer journeys. In this blog, he shares practical insights for companies that want to make their customer communication more efficient and strategically develop their customer experience.
Instructions: Add a WhatsApp button to contact you on Instagram
The linkage of WhatsApp and Instagram provides companies with a particularly direct and personal communication channel with potential customers. A WhatsApp button in the Instagram profile lowers the contact barrier, improves customer service and demonstrably increases conversion. In this article, you will learn the benefits of connecting both platforms and how to easily set up the WhatsApp button on Instagram.
![AI chatbot: Information & setup for companies [June 2025]](https://cdn.prod.website-files.com/68b19e5233a4641b9e2e4f95/692dcc2ea0e7b8ab012763f0_68710aef5ea03fad5a9877e3_Titelbild%2520AI-Chatbot.avif)
AI chatbot: Information & setup for companies [June 2025]
Imagine your customers getting 24/7 immediate answer — regardless of whether it's in the middle of the night, on the weekend, or during a rush on Monday morning. This is exactly what enable modern chatbots in customer service.
What used to be a simple, rule-based FAQ automation has now developed into a real customer communication booster: AI-powered chatbotswho not only understand what is meant, but also think along — saving time, money and nerves in the process.
![AI customer service: All information for companies [July 2025]](https://cdn.prod.website-files.com/68b19e5233a4641b9e2e4f95/692dcc2effbbb659ca1d2873_68710a2a0b4a0fc895ac8d1f_Titelbild%2520AI-Kundenservice.avif)
AI customer service: All information for companies [July 2025]
AI in customer service It is no longer a trend — but meets the expectations of your customers. Customers want answers in seconds — around the clock, across all channels away. Precisely, personally and reliably.
This is exactly where modern comes in AI customer service to: Intelligent chatbots that understand conversations React contextually and automatically hand it over to the right contact person when required.
The result? Less effort, better customer experiences — and a service that really keeps up. And since not many companies, particularly SMEs, offer AI customer service yet, this is a real opportunity to set yourself apart from the competition!
![Absence note in WhatsApp: 4 templates for automatic WhatsApp replies during holidays & Co. [August 2024]](https://cdn.prod.website-files.com/68b19e5233a4641b9e2e4f95/692dcc2efb31653f38a9c78b_64d9e651aa8f75bef4cb2d12_Abwesenheitsnotiz%2520u%25CC%2588ber%2520Whatsapp%25201.avif)
Absence note in WhatsApp: 4 templates for automatic WhatsApp replies during holidays & Co. [August 2024]
Customers expect quick feedback — even when your company is unreachable is. With Absence notes in WhatsApp Business Make sure that inquiries don't come to nothing and that customers know When you can expect an answer. In this article, you'll learn how automatic answers Work as you do this furnish And which finished templates You can use them directly for your customer communication.
![AI agent — the digital employee for companies [July 2025]](https://cdn.prod.website-files.com/68b19e5233a4641b9e2e4f95/692dcc2d79922e19f4040e17_6871160d4279f58b1c486b57_Titelbild%2520AI-Agent.avif)
AI agent — the digital employee for companies [July 2025]
Rund um die Uhr erreichbar sein und sofort reagieren ist für viele Unternehmen bereits Realität. Möglich machen das AI-Agenten, die den Kundenservice automatisieren und Anfragen zuverlässig bearbeiten. Der digitale Kundenservice wird damit zum echten Wettbewerbsfaktor. In diesem Artikel erfahren Sie, was ein AI-Agent ist und welche Vor- und Nachteile er gegenüber Mitarbeitern hat.