Digital customer communication for car dealerships that want to sell more and secure service revenue
From the first online contact to the next inspection or HU. With hellomateo, you manage sales, service and aftersales via WhatsApp professionally, GDPR-compliant and measurable. Faster responses, stronger customer loyalty, and more sales.
More than 2,000 customers use hellomateo
Car dealerships are under growing pressure
Digital expectations, increasing competition and high process complexity are changing the rules of the game. At the same time, resources remain scarce and customers remain more demanding.
Aftersales are lost to competitors
Many customers buy their vehicle from you, but have inspection, TÜV or repairs later at independent workshops or carry out chains. Without active and structured aftercare Are you losing valuable service revenueeven though the customer originally trusted you.
Telephone availability costs time and nerves
Service acceptance, inquiries, appointments and status updates lead to permanent telephone traffic. Every unanswered call means potentially lost business and burdens your team at the same time in day-to-day business.
Online leads convert too rarely
Leads from Mobile.de, Autoscout, website or social ads come in quickly, but are often too slow or processed in an unstructured way. If you don't respond within a very short period of time, Loses the interested party to the nearest car dealership.
Complex DMS structures slow down digitization
Many car dealerships work with different DMS systems or even several in parallel. Concerns about complicated integrations often prevent modern communication processes be introduced at all.
hellomateo turns communication into a sales process
Car dealerships work with high investments, complex processes and multiple departments. That is precisely why communication should not be a random product. With hellomateo, you manage leads, service inquiries and aftersales centrally in one inbox. Sales, service and back office work together on the same process. Online leads are answered more quickly, test drives are coordinated directly and service customers are proactively supported. In this way, you shorten sales cycles and ensure that HU, inspection or tire changes do not end up with the competitor.
With hellomateo, we automate your customer journey for car dealerships
Book a demo and see how hellomateo turns leads into deals faster and keeps aftersales with you.
Our satisfied customers report on these successes
Autohaus Lutz increases Google ratings and optimizes workshop utilization with hellomateo
- 90% opening rate
- 35% response rate
- 5-10 new Google reviews per week
Complex DMS landscape? That is exactly what Hellomateo is made for.
Many car dealerships work with multiple DMS systems, manufacturer requirements and strict brand guidelines. hellomateo is not used as an isolated tool, but is cleanly integrated into existing processes. Status updates, HU reminders or service notifications can be automated via interfaces and flexible workflows. Even when several systems are in use, communication remains centrally controllable. And brand guidelines? Content, templates and tonality can be adapted to CI and dealer contracts so that you remain compliant.
Book a demo and see how hellomateo turns leads into deals faster and keeps aftersales with you.
Frequently asked questions
Book a non-binding consultation
We would be happy to introduce hellomateo to you in a personal call.
Or send us an email:
Is hellomateo GDPR-compliant?
Does this also work for premium brands with strict guidelines?
Can we use this to increase aftersales sales in a targeted manner?
How quickly do we see results?
Can hellomateo really increase our reaction speed?
Is hellomateo suitable for large car dealerships with multiple locations?