Digital customer journeys for hearing care professionals
Increase your recovery rate, relieve your team and win customers in the long term — with automated, GDPR-compliant communication via WhatsApp and hellomateo.
More than 2,000 customers use hellomateo
Hearing care professionals are under growing pressure
Price pressure, a shortage of skilled workers and increasing expectations of service and accessibility are noticeably changing the industry. At the same time, enormous sales potential remains untapped along the customer journey.
Strong price pressure and competition
Large chains and online providers increase pressure. customers compare prices and question their decision. Differentiation via Service and support is becoming increasingly important.
If you don't actively support your customers, the decision is often made in the end Price instead of your quality of advice.
Resupplies are not actively controlled
Hearing aids have a life cycle of 48 to 60 months. Without structured follow-up Are potentials lost. Many customers only reappear when the device is no longer working properly.
This creates a supply gap even though predictable sales have actually been dormant in your inventory for a long time.
Analog communication channels are increasingly losing their effect
Many hearing care professionals do not have a structured activation of existing customers. If there is communication at all, it is usually by letter, manually and without automation.
With the combination of WhatsApp and letter Let's automate resupply communication completely. So the replenishment rate will not only boosted, but also measurably comprehensible.
Bureaucracy and staff shortages cost time
Communication with health insurance companies, inquiries about test equipment or scheduling appointments tie up valuable resources. Your team works at the limit.
The more time flows into organization, The less is left for advice, adjustment and real customer relationship.
More turnover through structured customer communication
Hearing acoustics is a matter of trust. At the same time, it is highly complex. Advice, test phases, adjustment, aftercare and subsequent replenishment must work together perfectly. This is exactly where hellomateo comes in.
With hellomateo, you digitize your entire customer journey. From the first consultation appointment through the test phase to long-term support. Automated, personal, and GDPR-compliant via the WhatsApp Business API.
With hellomateo, we automate your customer journey for hearing care professionals
Let's increase your replenishment rate together
Book a free demo now and find out how hellomateo works specifically for hearing care professionals.
Our satisfied customers report on these successes
auric digitizes the customer journey and is already relieving 45 locations with automated WhatsApp communication via hellomateo
- 4.9 Google average rating
- 88% opening rate
- 45 active locations
Seamless integration into your hearing care professional industry system
hellomateo integrates into your existing industry system and automatically synchronizes relevant customer data. Appointments, service intervals, test phases and device information are transferred on a daily basis.
Automatic appointment reminders reduce no-shows by up to 30 percent
Service interval reminders increase device care and customer satisfaction
Resupplies after 48 to 60 months can be planned
Upsell potential is triggered automatically
Let's increase your replenishment rate together
Book a free demo now and find out how hellomateo works specifically for hearing care professionals.
Frequently asked questions
Book a non-binding consultation
We would be happy to introduce hellomateo to you in a personal call.
Or send us an email:
How does hellomateo specifically help me sell?
Can I automate resupplies?
Can I combine WhatsApp and letter?
Is hellomateo GDPR-compliant?
I'm already communicating by letter. Why should I use WhatsApp?
How complex is the introduction?
Is WhatsApp suitable for my mostly older target group?