AI telephony that answers every call
The hellomateo AI telephone assistant automatically answers incoming calls, documents calls and triggers service processes independently. Accessible 24/7. Personal in tone. Fully integrated with your systems.
More than 2,000 customers use hellomateo
When your phone is no longer a bottleneck
Companies use AI telephony to ensure availability and reduce service costs so that no more leads are lost and service costs are reduced.
> 80%
The standard inquiries can be answered automatically
24/7
permanently available, even with high call volumes
< 5%
The calls must be escalated to employees
This is how AI telephony works in practice
The AI telephone assistant accepts incoming calls, understands concerns in natural language and reacts immediately. In doing so, it accesses your stored information and systems and automatically documents every contact.
Answer and understand calls automatically
The assistant answers every incoming call and recognizes the request in seconds. Opening times, appointment requests, delivery status or simple service questions are answered directly. No waiting time and no call back.
Your team is noticeably relieved and no more revenue potential is lost due to missed calls.
Transcribe and document conversations
Every phone call is automatically transcribed and stored neatly in the customer profile. Your team can immediately see what it was about, what information was shared, and whether post-processing is necessary.
Telephony thus becomes part of your central customer history.
Your AI automatically forwards the phone call to the right employee.
Based on the conversation, the AI assistant recognizes whether forwarding makes sense.
If the issue is urgent or requires technical expertise, the AI automatically takes over the evaluation and forwards the call to the appropriate employee in a targeted manner.
Our satisfied customers report on these successes
Augenoptik Hauptsache Scharf: Mit hellomateo Zeit sparen und Kunden durch WhatsApp-Automatisierung begeistern
- 24/7 availability
- Stress-free weekend planning
- Full schedules
auric digitizes the customer journey and is already relieving 45 locations with automated WhatsApp communication via hellomateo
- 4.9 Google average rating
- 88% opening rate
- 45 active locations
Features for all your customer communications
hellomateo combines messaging, automation and omnichannel strategies in one platform, a platform that was developed specifically for industry-specific requirements.
Inbox
Bundle all messages from WhatsApp, Instagram, email and other channels in one inbox. Your team works in a structured way, assigns calls and keeps track of everything at all times.
Automated customer journeys
Create automated message routes that start with events defined by you. In this way, you support prospects and existing customers in a targeted manner along their entire customer journey.
AI Telephony
Answer calls automatically, even outside of your opening hours. The AI answers questions, documents conversations and passes on important concerns to your team.
AI assistant in chat
Get recurring inquiries answered automatically. The AI supports your team in chat, reacts immediately and remains individually tailored to your company.
Customer and contact management
Manage all contacts centrally, segment target groups flexibly and respond to every request with full context. This makes communication personal and efficient.
Live chat
Integrate a chat directly on your website and enable real-time contact. Visitors reach you immediately and your team answers centrally from the inbox.
Assessment management
Request reviews automatically and keep an eye on new reviews. In this way, you strengthen your visibility on Google and actively protect your online reputation.
WhatsApp newsletter
Send personalized campaigns directly from your customer's messenger. With a high opening rate, you can reach your target group reliably and without spam folders.
Postal delivery
Complement digital campaigns with automated letter delivery. In this way, you can also reach customers without messengers and combine online and offline communication.
Insights
Keep an eye on metrics such as open rates, responses, and conversions. With clear reports, you can see which measures are working and where there is potential for optimization.
Integrations
Integrations Connect hellomateo with your industry system, CRM, shop or other tools. Data is automatically synchronized and your processes run efficiently in the background.
Frequently asked questions about AI telephony
Book a non-binding consultation
We would be happy to introduce hellomateo to you in a personal call.
Or send us an email:
Does AI support multiple languages?
Can the voice be adjusted?
What if the AI makes mistakes?
Which number is connected?
How quickly can I use hellomateo's AI telephony?
Is AI compliant with data protection regulations?
Does AI telephony work in combination with my telephone system?
Can the telephone assistant only answer incoming calls or also make outgoing calls?