Automated customer journeys for more sales, more loyalty and more repurchases.
With hellomateo, you can automatically control your entire customer communication throughout the entire life cycle via WhatsApp, email and letter. From initial contact to reactivation years later. Event-driven, data-based and tailored exactly to your industry.
More than 2,000 customers use hellomateo
automations, that have a measurable effect
+30%
higher return rate
through automated reminders
-40%
fewer manual follow-ups
through clearly defined triggers
+25%
or more additional turnover
through targeted upselling and cross-selling
This is how automated customer trips work
With hellomateo, you determine which message is sent to which customer segment and at what time. Customer journeys run automatically in the background and are based on clearly defined triggers.
Automatically send messages at the right time
A customer journey starts with an event in your industry system. This could be a purchase, a booked appointment, an order entered, a birthday or a longer period of inactivity. As soon as this event is triggered in the system, a defined sequence of messages starts automatically.
Ready-made templates are available for numerous industries, which represent typical service and sales processes. These can be used directly, individually adapted and connected to your existing system data.
Automate service, assessment, and reactivation
Customer trips help you to map recurring processes in a structured way, such as
to automatically send a service reminder after a purchase
To specifically ask for a Google review after an appointment
to contact inactive customers again after, for example, three months
Automatically congratulate customers on their birthday
Especially with recurring service cycles, this ensures predictable communication and fewer missed sales opportunities.
Easy implementation of even complex processes
With the visual workflow builder, you can clearly structure multi-stage processes. Time delays, conditions and segment filters can be clearly defined.
Customer trips access data from your CRM or other connected systems. A purchase, a status change, or an appointment can automatically trigger a suitable series of messages.
Our integrations ensure that your processes work together cleanly.
Reach your customers where they feel most comfortable.
Customer trips help you to map recurring processes in a structured way, such as
Channel prioritization can be flexibly designed
Various channels can be integrated (mail, WhatsApp, SMS and e-mail)
Various trigger triggers can be used (e.g. contact creation, appointment in the existing system, etc.)
Especially with recurring service cycles, this ensures predictable communication and fewer missed sales opportunities.
Our satisfied customers report on these successes
Augenoptik Hauptsache Scharf: Mit hellomateo Zeit sparen und Kunden durch WhatsApp-Automatisierung begeistern
- 24/7 availability
- Stress-free weekend planning
- Full schedules
auric digitizes the customer journey and is already relieving 45 locations with automated WhatsApp communication via hellomateo
- 4.9 Google average rating
- 88% opening rate
- 45 active locations
Features for all your customer communications
hellomateo combines messaging, automation and omnichannel strategies in one platform, a platform that was developed specifically for industry-specific requirements.
Inbox
Bundle all messages from WhatsApp, Instagram, email and other channels in one inbox. Your team works in a structured way, assigns calls and keeps track of everything at all times.
Automated customer journeys
Create automated message routes that start with events defined by you. In this way, you support prospects and existing customers in a targeted manner along their entire customer journey.
AI Telephony
Answer calls automatically, even outside of your opening hours. The AI answers questions, documents conversations and passes on important concerns to your team.
AI assistant in chat
Get recurring inquiries answered automatically. The AI supports your team in chat, reacts immediately and remains individually tailored to your company.
Customer and contact management
Manage all contacts centrally, segment target groups flexibly and respond to every request with full context. This makes communication personal and efficient.
Live chat
Integrate a chat directly on your website and enable real-time contact. Visitors reach you immediately and your team answers centrally from the inbox.
Assessment management
Request reviews automatically and keep an eye on new reviews. In this way, you strengthen your visibility on Google and actively protect your online reputation.
WhatsApp newsletter
Send personalized campaigns directly from your customer's messenger. With a high opening rate, you can reach your target group reliably and without spam folders.
Postal delivery
Complement digital campaigns with automated letter delivery. In this way, you can also reach customers without messengers and combine online and offline communication.
Insights
Keep an eye on metrics such as open rates, responses, and conversions. With clear reports, you can see which measures are working and where there is potential for optimization.
Integrations
Integrations Connect hellomateo with your industry system, CRM, shop or other tools. Data is automatically synchronized and your processes run efficiently in the background.
Frequently asked questions to automated customer trips
Book a non-binding consultation
We would be happy to introduce hellomateo to you in a personal call.
Or send us an email:
What is a customer journey?
Do I have to create every customer journey myself?
Which triggers can I use?
Can I customize predefined customer trips?
Do customer trips also work for multiple locations?
Are customer trips GDPR-compliant?