Use Telegram Desktop & Web Browser - 2023 Guide

Telegram Messenger is becoming increasingly popular worldwide. The Telegram app now has 700 million monthly active users (source: Statista 2022). In order to build a better relationship with customers, more and more companies are also present on Telegram. Since answering customer inquiries and private messages on the smartphone often takes more time and is less clear than on the computer, this article describes how Telegram can be set up and used in the web browser and desktop application. It is worth setting up Telegram in the web or desktop version, especially if you have an increased volume of messages.

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The Telegram Web Version

Telegram Web is an extension of the smartphone Telegram account in the browser of a computer. The web version synchronizes all conversations in real time, so Telegram messages and files can be read and replied to both on your phone and in the browser of your PC or laptop. Telegram Web works with popular browsers like Google Chrome, Firefox, and Microsoft Edge. The user interfaces of the traditional smartphone app and the browser version on PC or laptop are very similar, there are no significant differences. The increased clarity due to the larger screen and typing on a standard keyboard make communication with Telegram Web on a desktop device more efficient than with the smartphone app. The only requirement for Telegram Web and Desktop is an existing Telegram account on the smartphone.

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Setting up the Telegram web version

To start setting up Telegram Web, you need to open the Telegram Web website in the browser of a PC or laptop and the settings of the Telegram app on your cell phone. The linking of your Telegram account is then done either by QR code or by mobile number.

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Link Telegram Web via QR code:

Open the Telegram app settings on the smartphone
Tap on "Settings" and then on "Devices" in the menu
Select "Link desktop devices"
Scan the code displayed on your PC or laptop with your smartphone

Linking Telegram Web or Desktop with the existing account on the smartphone is done either by scanning the QR code or by entering the phone number

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Link Telegram Web by phone number:

In the browser of your PC or laptop, click on "Log in with phone number" below the QR code.

Enter your mobile number associated with Telegram on your new device
Wait a short moment until the confirmation code appears on your smartphone
Enter the code in the input field on the desktop device

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Setting up the Telegram desktop application

Telegram's desktop application is available for Windows as well as macOS and Linux operating systems and can be downloaded and installed directly from Telegram's website.

As soon as you have installed Telegram Desktop on your device, you can log in via QR code or cell phone number, just like in the web version. Open the Telegram app settings on your phone and simply follow the setup process described in the previous paragraph.

The structure and menu navigation of the Telegram desktop version are just as similar to the conventional smartphone app as to the web version of Telegram

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Once the setup is complete, all Telegram functions can be used on the desktop or in the browser. As long as there is an Internet connection, all chats are synchronized with the smartphone. This applies to messages as well as sent voice memos, files, surveys and more. Due to the almost identical user interfaces, using Telegram Web and Desktop is very intuitive and usually requires no major adjustment. To also make it easier for your customers to communicate via Telegram chat, you can also create a so-called t.me permanent link and convert it into a QR code. You can then either upload this code as a contact option on your website or print it out and position it in highly visible places in your store. As soon as customers scan the code with their cell phone, the t.me Permanentlink will redirect them directly to the Telegram chat with your company.

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Features and functions of Mateo Messenger software

If you are interested in the commercial use of Telegram within a fully comprehensive customer communication software, you are welcome to address this in a free consultation appointment. Mateo provides a highly efficient and at the same time very personal customer service through the integration of quite a few communication channels into a central inbox , through message templates for the quick processing of customer requests and through the optional sending of newsletters as well as various other tools. In addition, unlike the standard version of WhatsApp, the use of Mateo's platform for businesses is 100 percent GDPR-compliant thanks to WhatsApp Business API technology. Mateo's customers particularly appreciate the choice of the following features:

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Central user interface

Mateo bundles various communication channels such as WhatsApp Business, email, Instagram, SMS and Facebook Messenger in a central inbox. The intuitive and clear user interface includes various helpful tools for particularly efficient customer communication.

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Custom Message Templates

Thanks to various message templates that can be created individually, the amount of paperwork is minimized and the efficiency of customer communication is increased. This means that personnel resources in the service area can be deployed elsewhere.

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With Mateo's WhatsApp API solution, newsletters can be sent in a GDPR-compliant manner. Due to the first-class open rate of 98% for WhatsApp messages, marketing can thus be carried out significantly better than via email or other channels.

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Privacy

Mateo's messaging tool is compatible with all German and European legally binding data protection requirements. If the law changes, the software will be revised accordingly. For absolutely secure customer communication, all messages and files are encrypted end-to-end. You can read all info about the GDPR when using WhatsApp in our article"WhatsApp Business and GDPR".

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Scalability for all company sizes

The scalability of the messaging tool has been confirmed by the large number of companies already using Mateo with high satisfaction. Whether customers have just a few employees or many hundreds, the software works smoothly and, depending on the package, with an unlimited number of end devices and users. The fact that Mateo significantly reduces the workload in the customer service area opens up new growth opportunities for many companies.

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Low cost provider for WhatsApp Business API

With an entry-level price of just 79 euros per month, Mateo is a cost-effective provider for WhatsApp Business API solutions on the German market. In combination with the integration of further communication channels and various helpful tools, Mateo offers good value for money. Mateo's personal customer support assists companies with every step of the integration, ensuring very low barriers to entry.

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Using Telegram Messenger in the Web Browser and Desktop Application