How to use WhatsApp Business on multiple devices

WhatsApp is the most widely used messenger app in the world and is not only used privately, but also increasingly by companies. With WhatsApp Business, a version of the app is available that is specifically tailored to the needs of companies.

The ability to use the account on multiple devices, both mobile and desktop, is of great importance for many businesses, as this feature can increase flexibility and improve workflows. In this article you will learn how you too can link and use your WhatsApp Business account with multiple devices.

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On which and how many devices can WhatsApp Business be used simultaneously?

With the multi-device feature of WhatsApp and WhatsApp Business Messenger, you can link up to four additional devices to your account at the same time. It does not matter whether they are smartphones, PCs or laptops. While smartphones need to have the app installed to use WhatsApp Business, WhatsApp can be used on your laptop or PC either via the desktop app or via WhatsApp Web.

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How to set up WhatsApp Business on multiple devices

Setting up the WhatsApp Business account on multiple devices is relatively simple. The setup differs depending on whether you want to link additional smartphones or computers. We have put together both sets of instructions for you. With them, you can link your WhatsApp Business account to multiple devices in no time!

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How to set up WhatsApp Business on multiple smartphones

Follow the steps described to use the WhatsApp Business account on multiple smartphones at the same time:
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First, you need to make sure that you have the latest version of the WhatsApp Business app installed on all devices where you want to use the account.
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Open the app on your main device and go to "Settings" > "Linked devices". On some phones, the "Linked Devices" selection is also displayed directly as a menu item next to "Settings".
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Scan the QR code displayed on the screen with your other smartphone.
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Once you scan the code, your WhatsApp Business account will be automatically activated on the other phone.
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Repeat this process for all other phones on which you want to use the account. The maximum number is currently limited to 4 devices.

How to set up WhatsApp Business on your desktop PC or laptop

Setup with Windows operating system

The Windows Desktop application is downloaded from the Microsoft Store. The desktop application works only with Windows 8.1 operating system or higher.

After the application has been downloaded, it has to be started and the setup process has to be performed. After a while, a QR code will appear here as well. The following steps must then be taken:
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● Open WhatsApp business app on smartphone

● Open the menu (Android) or the settings (iOS).

● Select "Add device" to open the scanner

● Scan the code on the computer screen with the smartphone

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Setup with macOS operating system

WhatsApp Desktop can also be installed on Apple computers. The application can be downloaded from the App Store, and the setup is identical to the Windows app.

Download the application, launch it and perform the setup process. After a while, a QR code will appear. The following steps must then be taken:
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● Open WhatsApp business app on smartphone

● Open the menu (Android) or the settings (iOS).

● Select "Add device" to open the scanner

● Scan the QR code on the computer screen with the smartphone
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This way, enterprise customers can link the WhatsApp Business account to both Windows and macOS devices via WhatsApp Desktop.

Reading tip: In our article "Using WhatsApp Business in the Web Browser and in the Desktop Application"we have described the setup and use of WhatsApp Desktop and Web in more detail.

Instructions: Remove linked WhatsApp multi-device devices again

If you have already linked devices, it is certainly also helpful to know how to remove them again. To do so, follow these instructions:
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Open the WhatsApp settings on your phone.
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Select the "Linked devices" menu item.
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Select the device to be removed.
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Click on "log out". The link is now removed.

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Tips when using the WhatsApp Business account on multiple devices

Once you have linked your WhatsApp Business account to multiple devices, you can use the messenger without any problems. However, keep in mind that some features are only available on the main device. These include creating backups and changing settings, for example.

Here are some tips and hints on how to best use your WhatsApp Business account on multiple devices:
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Use the main device for all important activities such as creating backups and changing settings.
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Creating or viewing broadcast lists works only on the main device, not on companion devices.
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Use the other devices for everyday use, such as sending and receiving messages.
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Use the "Synchronize" function to ensure that all devices are at the same level. This function can be found under "Settings" > "WhatsApp Web/ Desktop" > "Synchronize".
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Use a stable Internet connection to ensure that your messages are delivered quickly and reliably and that your devices are always in sync with each other.

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Use WhatsApp Business on unlimited number of devices, users and phone numbers via WhatsApp API

Mateo's WhatsApp API interface allows you to use your WhatsApp corporate account on as many devices and an unlimited number of users as you want. Even the number of phone numbers you can link to your WhatsApp corporate account is unlimited.

In addition, the WhatsApp Business API is the only way to use WhatsApp in a GDPR-compliant way for customer communication.

Reading tip: In our article "WhatsApp Business GDPR"we have summarized all background information and explain why WhatsApp Business is not compatible with the GDPR.

Mateo's WhatsApp API interface also offers many other benefits and revolutionizes your customer communication in dozens of aspects:

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Central user interface

In addition to WhatsApp Business API, Mateo bundles many other communication channels such as email, Instagram, SMS or Facebook Messenger in a central inbox. On the intuitive and clear user interface, you will find various helpful tools for particularly efficient customer communication. A web widget with the messaging channels you support is available for your customers for particularly easy contact.

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Custom Message Templates

Thanks to various message templates that can be created individually, the amount of paperwork is minimized and the efficiency of customer communication is increased. This means that personnel resources in the service area can be deployed elsewhere.

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With Mateo's WhatsApp API solution, newsletters can be sent in a GDPR-compliant manner. Due to the first-class open rate of 98% for WhatsApp messages, marketing can thus be carried out significantly better than via email or other channels.

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More positive Google reviews

With Mateo, you create an outstanding customer experience. Mateo can automatically request online reviews from your customers. The more reviews you have, the better you will be found on Google, for example. Reviews also create trust in your company.

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Privacy

Mateo's messaging tool is compatible with all German and European legally binding data protection requirements. If necessary, the software will be revised accordingly in the event of any changes to the law. For absolutely secure customer communication, all WhatsApp messages are encrypted end-to-end. All info on the GDPR when using WhatsApp can be read in this article.

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Scalability for all company sizes

The scalability of the messaging tool has been confirmed by the large number of companies already using Mateo with a high level of satisfaction. Whether customers have just a few employees or many hundreds, the software works smoothly and, depending on the package, with an unlimited number of end devices, users and phone numbers. The fact that Mateo significantly reduces the workload in the customer service area opens up new growth opportunities for many companies.

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Low cost provider for WhatsApp Business API

With an entry-level price of just 79 euros per month, Mateo is a cost-effective provider for WhatsApp Business API solutions on the German market. Combined with the integration of additional communication channels and various helpful tools, Mateo offers excellent value for money. Mateo's personal customer support assists companies with every step of the integration, ensuring very low barriers to entry.

Use WhatsApp Business on multiple devices - instructions