Osnabrück Castle Pharmacy

Better customer service and simplified e-prescription receipt via WhatsApp!

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Overview from the company

Burg Apotheke Osnabrück is a pharmacy in Osnabrück. The core services of Burg Apotheke Osnabrück include advice and education on medications and health products, blood pressure and blood sugar measurements, and the preparation of individual prescriptions. In addition, the pharmacy offers various services such as a messenger service, rental of breast pumps and inhalation devices, and a free delivery service for customers in Osnabrück. Burg Apotheke Osnabrück attaches great importance to providing personal and individual advice to its customers. The team of experienced pharmacists is always on hand to help customers with questions and problems and offers comprehensive support.

1973

Foundation

Healthcare sector

Industry

5

Consulting languages

Highlights

By using the Mateo software, Burg Apotheke Osnabrück can improve its customer service and simplify appointment booking for customers. With the help of Mateo, customers can make appointments, place advance orders and make inquiries via WhatsApp. This enables faster and less complicated communication between customers and the pharmacy. In addition, customers can use a web chat via the website to ask questions or clarify problems. WhatsApp is professionally connected via the WhatsApp Business API and can therefore be used in a 100% data protection-compliant manner. The use of Mateo can help Burg Apotheke Osnabrück receive more inquiries and thus expand its business.