Mateo makes retail shopping a real experience!

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Retailers offer their customers a modern shopping experience with Mateo

To catch up with online retailers in customer communication and ordering processes while maximizing the customer experience, Mateo's software solution is ideal for retailers. Communication channels bundled in a central inbox ensure highly efficient and professional processing of customer inquiries. Responding to inquiries is accomplished in a matter of seconds thanks to customized message templates. You can also automatically request Google reviews from your most satisfied customers. Furthermore, Mateo's WhatsApp newsletter marketing can be used for excellent existing customer marketing. Use this particularly personal messaging channel in conjunction with the emotional buying behavior of consumers for upselling and cross-selling strategies. With the help of the WhatsApp newsletter, our customers not only increase the average shopping cart size, customer lifetime value and sales, but also customer loyalty.

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Mateo has many customers in the retail industry, all of whom benefit from the above features. For example, our customer "HAVEABIKE" has managed to reduce the number of unproductive phone calls by 37% with Mateo. The bike shop's communication is primarily through the web widget, which allows HAVEABIKE's customers to choose their preferred communication channel. The monthly number of new positive Google reviews has also doubled. The increased customer satisfaction and better visibility on Google let HAVEABIKE benefit from increased sales.

30+ industries already trust Mateo