Simple plans for medium-sized companies!

An overview of the various Mateo packages.



Starter

Modern customer communication for small teams.

79 €

monthly, annual billing

Start now

Overview:

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5 employees

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1 WhatsApp account

Included:

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Central inbox

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Employee assignments

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Google Reviews

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Internal comments



Premium

Communication and marketing for medium-sized teams.

139 €

monthly, annual billing

Start now

Overview:

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10 employees



3 WhatsApp account

Everything from Starter, and:

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WhatsApp Newsletter



Broadcasts



Intelligent customer segments

+



Business

All-in-one communication solution for growing companies.

269 €

monthly, annual billing

Start now

Overview:

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30 employees



5 WhatsApp accounts

Everything from Starter, Premium, and:



Automated campaigns



API - Access & Zapier

+



Enterprise

Tailor-made especially for larger companies.

599 €

monthly, annual billing

Start now

Overview:

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100 employees



10 WhatsApp accounts

Everything from Starter, Premium, and:

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Automated campaigns



API - Access & Zapier



Priority support level

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Account Manager



Individual

Are you planning a large project or do you have special requirements? We would be happy to provide you with customized customer communication solutions. Simply book a consultation!

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Unlimited employees



Unlimited WhatsApp accounts



Individual advice



Support with processes

Request advice

Compare plans



Add-ons

Bookable as a supplement to your Mateo software. We support the implementation of processes, provide customized marketing materials or accompany your messenger marketing at all levels.

Consultation appointment

Employees

Additional employee for your Mateo account.

5 €

per month

WhatsApp account

Additional WhatsApp account for your Mateo Inbox.

49 €

per month

Training

Individual training for your employees by Mateo chat experts.

199 €

per 60 minutes of training

Process setup

Consulting and initial setup of your processes by experts.

499 €

for up to 4 hours of work

Process consulting

Consulting and implementation of your processes & automation.

120 €

per consultation hour

API - Access & Zapier

Interface to connect Mateo with your existing systems.

On request

individual

Local marketing package

Industry-specific marketing package incl. print templates.

499 €

individual

Campaign service

We implement your entire WhatsApp marketing as a service.

from 799 €

per month

Plans in comparison

Compare all the details of our packages and find the plan that perfectly suits your requirements.

General

WhatsApp, Instagram, Facebook Messenger

WhatsApp, Instagram, Facebook Messenger, e-mail, SMS

1

up to 3

up to 5

up to 10

5

10

30

100

Basic functions

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









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WhatsApp conversations

1,000 / month

5€ / month

25€ / month

40€ / month

100€ / month

According to WhatsApp price list

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0,11€

Chat



Omnichannel newsletter







WhatsApp, SMS, e-mail



Unlimited















Evaluation management



Integrations



















Support

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





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Questions and answers

If your question is not answered here, simply write to us via our WebChat.

What is Mateo?

Mateo is an omnichannel CS platform that enables small, medium-sized and larger companies to digitize and modernize their communication and marketing processes. With Mateo, various channels such as WhatsApp, Instagram, email, SMS, etc. can be bundled in a central inbox. Various functions for team collaboration and process automation make it much easier to process customer inquiries. The Mateo Marketing module can also be used to send highly effective marketing campaigns via WhatsApp, SMS or email.

What is the broadcast function?

In addition to the WhatsApp newsletter, broadcasts in Mateo are another way in which you can reach multiple recipients at once. Without having to create a separate campaign. When sending a new message, simply select "Broadcast", enter any number of recipients or select a predefined customer segment. Use cases for broadcasts are, for example, reminders to several customers who are waiting for an appointment if an appointment is spontaneously available.

How many employees can use Mateo?

Mateo is suitable for small, medium-sized and large companies. The number of employees can be expanded as required in all packages. Book a free consultation to discuss your requirements.

Is Mateo GDPR compliant?

Data protection is our top priority, which is why the solution is fully GDPR-compliant. Our software is Made in Germany and developed under the highest quality guidelines.

What advantages does Mateo offer over WhatsApp Business?

- Unlike WhatsApp Business, Mateo is GDPR-compliant
- In addition to WhatsApp messages, Mateo can also be used to receive Instagram, email, SMS, Facebook Messenger and Google Business Chat messages can be received in a central inbox
- Instead of a maximum of 5 devices, an unlimited number of devices with an unlimited number of users can be connected via Mateo's WhatsApp API interface
- Thanks to the GDPR-compliant API interface, WhatsApp newsletters can also be sent to customers via Mateo
- Mateo has integrated numerous functions for highly efficient team collaboration
- With Mateo, a web widget for chatting can be placed on your website. This interactive customer experience leads to a closer relationship with the customer and thus to better sales figures
- Mateo offers the possibility to automatically receive Google reviews
- With Mateo you don't need a SIM card or a separate cell phone. Mateo runs via your existing cell phone or landline number. If you do not yet have a phone number or would like a new number, we will apply for one.

Why should my company use the WhatsApp newsletter and not just email newsletters?

As you can read in our blog article about WhatsApp newsletters, they have various advantages compared to emails:
- Open rate of 98% compared to 22% for emails
- Significantly higher conversion rate with WhatsApp than with email newsletters
- WhatsApp newsletters are guaranteed to reach recipients and are not sorted into the spam folder by the mail provider like many email newsletters
- High reach: WhatsApp is the most popular messenger service in Germany with over 60 million users. User numbers are rising continuously.
- Email as a marketing channel is becoming increasingly saturated. Users simply receive too many email newsletters, as almost every e-commerce company sends them out. On WhatsApp, potential customers give your company their undivided attention and engage with the newsletter
- WhatsApp is used by most people to communicate with friends and family. This creates a particularly personal customer relationship on WhatsApp. Ideal as a marketing channel to influence the primarily emotional purchasing behavior of consumers. Emails are too distant, too formal and too impersonal.
- Result: Significant sales growth and closer customer loyalty!

What are WhatsApp newsletters?

WhatsApp newsletters are paid mass messages via WhatsApp to share relevant and valuable information with customers. WhatsApp itself calls these messages "Promotional Messages". For example, you can inform your customers about new products, draw their attention to discount campaigns or remind existing customers about service intervals. Find out more in our blog article "WhatsApp newsletters - the marketing of the future".

Is it possible to get a free consultation?

Yes, with pleasure! Contact us via the web widget at the bottom right or click on"Book an appointment" and get in touch with us.

What services does Mateo offer with the WhatsApp marketing campaign?

Mateo offers a comprehensive WhatsApp marketing service. The service portfolio ranges from setting up the WhatsApp API to individual tips for collecting opt-ins, maintaining customer data and creating newsletters to in-depth analyses. A comprehensive service that is customized to your company. In our blog article "How to WhatsApp Newsletter" under the section "WhatsApp marketing campaign process" you will find detailed information about the scope of services and the WhatsApp marketing campaign process with Mateo.

How does the WhatsApp marketing campaign with Mateo work?

We start by defining the target image and analyzing both the customer base and the quality of your customer data. We then prepare the marketing calendar and jointly define a content strategy including the target groups. We take care of importing your data, creating intelligent segments and helping to obtain the opt-in of your existing customers. We also schedule regular appointments on a weekly, monthly and quarterly basis in which your WhatsApp marketing campaign is continuously optimized and planned. Furthermore, we not only send the right campaign to the right target group at the right time, but also carry out an in-depth analysis of the marketing success so that we can send you a monthly report with KPIs such as sendout and opening rate. You can find out more about this in our blog article "How to WhatsApp Newsletter" under the heading "WhatsApp marketing campaign process".
Mateo therefore offers a comprehensive WhatsApp marketing service that is individually tailored to your company and your customers. This means you can use your human resources in other areas and benefit from our expertise.

Which messengers are available via Mateo?

The following communication channels can be integrated with Mateo:
- WhatsApp Business
- Facebook Messenger
- Google Business Chat
- SMS
- Email
- Instagram

Who is Mateo suitable for?

Mateo is suitable for all companies that want to make their customer communication particularly efficient. From small to large medium-sized companies with several branches and hundreds of employees - Mateo is the software for every SME.

How does the Mateo system work?

Mateo offers a fully comprehensive service with professional account managers when setting up the software including WhatsApp Business API.
An inventory analysis identifies how the software can best be integrated. If not already available, Mateo then applies for company phone numbers and sets up the system. Mateo runs via your existing cell phone or landline number. If you do not yet have a telephone number or would like a new number, we will be happy to apply for a new number for you. All communication channels are now combined in the user interface provided by Mateo and can be used directly. A dedicated contact person is always available to answer questions and provide further tips for highly efficient customer communication. All details are discussed in a free consultation.

What does the WhatsApp newsletter cost?

The prices for WhatsApp messages are set by Meta (formerly Facebook) and can be viewed in the official WhatsApp Business platform price list. The costs for a message sent via Mateo are identical to the prices set by Meta. The cost per message depends on the type of message and the geographical location. The prices range from ~0.06* - ~0.11€* per message sent in Germany (*without guarantee). Each WhatsApp Business account also has a monthly free quota of 1,000 (incoming) messages initiated by the customer. These are free of charge and will not be billed. The above prices apply to all further and all outgoing messages. Depending on the Mateo software package, a monthly free credit for outgoing messages is also included. Information on the amount of this inclusive credit can be found under the menu item "Price".

What requirements must be met in order to send WhatsApp newsletters?

In order to send WhatsApp newsletters in accordance with the GDPR and WhatsApp's terms of use, the following requirements must be met:
- The newsletter is sent via the WhatsApp Business API
- The API provider supports WhatsApp campaigns (such as Mateo)
- The opt-in of the recipients has been obtained
- WhatsApp (or Meta) has approved the newsletter message template
With Mateo, these requirements are very easy to meet. We support you in all aspects of the WhatsApp newsletter and connect WhatsApp as standard via the WhatsApp Business API.

What is a double opt-in?

An opt-in refers to the active consent of a user to receive newsletters and other advertising messages. According to Art. 7 of the GDPR, just like email newsletters, newsletters sent via WhatsApp must be preceded by an opt-in from the recipient. Sending advertising or storing personal data without consent or by opting out has not been permitted in the EU for some time. Newsletter recipients must also be given the opportunity to unsubscribe from the WhatsApp newsletter at any time with just a few clicks. Mateo naturally supports you in collecting the opt-in. You can find out more about this in our blog article "How to WhatsApp Newsletter" under the heading "Options for collecting the opt-in".

What is the price of mateo?

The price depends on the desired number of users, channels and phone numbers. The starter package is a monthly investment of €79. You can find more information in the menu above under "Price".

Is sending WhatsApp newsletters with Mateo GDPR compliant and compatible with the WhatsApp terms of use?

Yes, with Mateo, customer communication and marketing can be 100% GDPR-compliant - we provide the necessary technical basis. If the legal framework changes, we will adapt our software accordingly. You can find out more in our blog article on WhatsApp and GDPR. Ultimately, however, the legal compliance of all actions is at the discretion and responsibility of the user.

Can I also use WhatsApp with my landline number?

Yes, using WhatsApp with a landline number is possible without any problems and is also recommended by us. We at Mateo take care of the connection. You can find out more about this in our article "Using WhatsApp Business with a landline number".