Furniture industry

With Mateo, furniture stores offer the best service in-store and online

The furniture and furnishing industry is a highly competitive market. Customers are not only looking for high-quality furniture, they are also looking for good advice and excellent customer service. Mateo is the ideal communication platform to offer exactly that.

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Central inbox for the furniture trade

The bundling of communication channels is one of Mateo's most important functions for the furniture industry. This function enables furniture retailers to manage all their contact channels in one central location. Customers can not only be contacted via WhatsApp. Contact with the customer can also be made via other channels such as email or social media. With the Multichannel Inbox, furniture retailers can respond to customer inquiries quickly and easily. No inquiry remains unanswered.

To further simplify the processes, Mateo also offers an internal solution. Message templates can be a popular tool for recurring inquiries about availability or damage reports. These have the effect of reducing unnecessary or recurring phone calls by up to 50%. They can also be forwarded internally. This ensures that the right contact person in the team is always found.

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WhatsApp newsletter for furniture makers

The classic furniture brochure is still a widely used medium in the industry. The aim is to generate a wide reach and attract buyers to the furniture store with visual support. But the classic brochure has also become obsolete thanks to the WhatsApp newsletter. With an open rate of 90%, WhatsApp newsletters are an effective way to advertise new items or seasonal promotions. This clearly sets them apart from traditional brochures and emails. With this multimedia and environmentally friendly measure, furniture stores can ensure that they always keep their customers up to date and never miss an offer again.

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Systematically collect Google reviews

In the digital age, the opinion of other customers is an important factor in the purchasing process. Price comparisons and reviews are possible with just a few clicks. With WhatsApp, Mateo customers who want to improve their online presence and brand can collect and publish 3x more positive reviews. Collecting reviews is child's play with Mateo. In a matter of seconds, customers can be asked what they think of the product or whether they were satisfied with the service. Positive reviews are an important prerequisite for standing out from the competition and gaining customer trust.

Collect and publish 3x more positive reviews

30+ industries already trust Mateo

"Our company has been around for almost 100 years and, then as now, the customer is at the center of everything we do. With Mateo, we are available to customers everywhere and have a central solution."

Jutta Striebel-Möller

Betten Striebel