Opticians & acousticians

Always stay on top of customer communication with Mateo

Opticians and acousticians offer their customers a modern shopping experience with Mateo

Mateo's software solution for opticians and acousticians is ideal for catching up with online retailers in terms of customer communication and ordering processes while maximizing the customer experience. Communication channels bundled in a central inbox ensure highly efficient and professional processing of customer inquiries. Thanks to individual message templates, inquiries can be answered in just a few seconds. You can also automatically request Google reviews from your most satisfied customers. WhatsApp newsletter marketing from Mateo is also an excellent way of marketing to existing customers. Use this particularly personal messaging channel in conjunction with the emotional purchasing behavior of consumers for upselling and cross-selling strategies. Our customers use WhatsApp newsletters not only to increase average basket size, customer lifetime value and sales, but also customer loyalty.

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Mateo has many opticians and acousticians as customers, all of whom benefit from the functions mentioned. For example, our customer "Briloro" has managed to reduce the communication effort for appointment bookings by 80% with Mateo. The optician communicates primarily via the web widget, which customers can use to select their preferred communication channel. Our customer "Die Ohrmuschel" was able to reduce the number of unproductive phone calls by 30% with Mateo and also reduce the communication effort for service topics by 70%.

Other customers from the optician and acoustician sector have noticed that the monthly number of new positive Google reviews has increased significantly thanks to Mateo. The increased customer satisfaction and better visibility on Google in turn lead to increased sales. Why not revolutionize your customer communication too!

30+ industries already trust Mateo

"We want to offer our customers the best possible service. With Mateo, we can do this for our stationary business and the individual web stores that we operate."

Lars Lammert

Briloro