Last updated:
09.03.2026
Quick response
A quick reply is a predefined text template that can be instantly inserted into a chat window with an abbreviation or command. It allows teams to answer frequently asked questions quickly, consistently, and accurately – without having to retype each time.
hellomateo offers a quick reply library for WhatsApp Business: All employees access the same templates, respond faster, and maintain a consistently high standard of communication.
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Speed is crucial in customer service. A Quick Reply is a pre-saved message template that employees can insert into the chat with a single keystroke or abbreviation – without having to type every line manually. This saves time, prevents typos, and ensures consistent communication across the entire team.
Quick Replies in WhatsApp Business
In the WhatsApp Business app, up to 50 quick replies can be saved, which are accessed with a slash command (e.g., /order). The number of templates is unlimited via the WhatsApp Business API and hellomateo – and all team members can access them together. Typical use cases for quick replies: FAQ answers: Opening hours, shipping information, return policy. Greeting: Standardized welcome messages. Forwarding: Indication of the responsible department or waiting time. Closing: Thank you messages and feedback requests. Combining quick replies and AI: In hellomateo, quick replies ideally complement the AI assistant: While the AI answers simple inquiries fully automatically, employees access quick reply templates for more complex cases – for fast, high-quality answers without effort.