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Back Office

Juggle all customer communication with ease using Mateo

Use case back office via Mateo

"Mateo is a considerable relief for our back office, which is in daily exchange with dozens of driving students. Especially the bundling of SMS & WhatsApp

Kevin Pascher

IT Manager Pascher Driving School

Excerpt from the added values for the back office

40%

less unproductive phone calls

70%

Faster submission of important documents

9 from 10

Customers prefer exchange via Messenger

The most important functions for the back office

Multichannel Inbox

All messaging channels in one inbox: WhatsApp, Email, SMS, Facebook, Google, Instagram

WhatsApp Business

Your whole team can communicate via WhatsApp 100% GDPR compliant

Webchat

Communicate with your customers across all channels in chat

Google Business Chat

Chat with your customers directly via Google

Instagram messaging

Be closer to your followers through direct messages

Manage ratings

Improve your rating by actively managing ratings

Contact management

Manage your contacts and enrich them with information

Reference customer for Mateo back office

Real added value

Hildebrandt & Hees

70%

faster processing of damage reports

50%

Faster submission of important documents

Start in just 15 minutes with Mateo

Christian Strauch
Managing Director & Co-Founder

With Mateo, you provide your customers with an outstanding customer experience and gain loyal fans.

Arrange appointment

Blog & Articles

WhatsApp im Kundenservice – die wichtigsten Tipps für Unternehmen [Oktober 2024]

WhatsApp im Kundenservice – die wichtigsten Tipps für Unternehmen [Oktober 2024]

Aktuelle Kosten von WhatsApp Business in 2024 [Tabelle]

Aktuelle Kosten von WhatsApp Business in 2024 [Tabelle]

WhatsApp Business im Web Browser und in der Desktop Anwendung verwenden [September 2024]

WhatsApp Business im Web Browser und in der Desktop Anwendung verwenden [September 2024]