Back office

Easily juggle all customer communication with Mateo

Back office use case via Mateo

"Mateo is a considerable relief for our back office, which is in daily contact with dozens of learner drivers. In particular, the bundling of SMS & WhatsApp

Kevin Pascher

IT Manager Pascher Driving School

Excerpt from the added value for the back office

40%

fewer unproductive phone calls

70%

Faster submission of important documents

9 from 10

Customers prefer exchange via Messenger

The most important functions for the back office

Multichannel Inbox

All messaging channels in one inbox: WhatsApp, e-mail, SMS, Facebook, Google, Instagram

WhatsApp Business

Your entire team can communicate 100% GDPR-compliant via WhatsApp

Webchat

Communicate with your customers via all chat channels

Google Business Chat

Chat with your customers directly via Google

Instagram messaging

Be closer to your followers through direct messages

Reputation management

Improve your rating by actively managing reviews

Contact administration

Manage your contacts and enrich them with information

Reference customer for the Mateo back office

Real added value

Hildebrandt & Hees

70%

Faster processing of damage reports

50%

Faster submission of important documents

Get started with Mateo in just 15 minutes

Christian Strauch
Managing Director & Co-Founder

With Mateo, you can offer your customers an outstanding customer experience and win loyal fans.

Make an appointment

Blog & Articles

All blog articles

WhatsApp Business Status: Why companies shouldn't use it [December 2024]

WhatsApp Business Status: Why companies shouldn't use it [December 2024]

WhatsApp nice greeting - 10 message templates to copy [December 2024]

WhatsApp nice greeting - 10 message templates to copy [December 2024]

Google Business Account - All information on setting up and optimizing Google My Business [December 2024]

Google Business Account - All information on setting up and optimizing Google My Business [December 2024]