Customer service

With Mateo, outstanding customer service is child's play

Customer service use case via Mateo

"With Mateo, we significantly reduce the number of unproductive phone calls. Simple questions or images can be easily exchanged between the service team and the customer."

Thomas Hertlein

Hertlein car dealership

Excerpt from the added value for the service

50%

fewer unproductive phone calls

30%

Faster processing of service requests

3x

more positive Google reviews

The most important functions for customer service

Multichannel Inbox

All messaging channels in one inbox: WhatsApp, e-mail, SMS, Facebook, Google, Instagram

WhatsApp Business

Your entire team can communicate 100% GDPR-compliant via WhatsApp

Webchat

Communicate with your customers via all chat channels

Google Business Chat

Chat with your customers directly via Google

Instagram messaging

Be closer to your followers through direct messages

Reputation management

Improve your rating by actively managing reviews

Contact administration

Manage your contacts and enrich them with information

Reference customer in customer service at Mateo

Real added value

Have a Bike

Web Widget

Easy contact via the preferred service channel

WhatsApp

Channel for answering service requests

Get started with Mateo in just 15 minutes

Christian Strauch
Managing Director & Co-Founder

With Mateo, you can offer your customers an outstanding customer experience and win loyal fans.

Make an appointment

Blog & Articles

All blog articles

WhatsApp nice greeting - 10 message templates to copy [December 2024]

WhatsApp nice greeting - 10 message templates to copy [December 2024]

Google Business Account - All information on setting up and optimizing Google My Business [December 2024]

Google Business Account - All information on setting up and optimizing Google My Business [December 2024]

WhatsApp marketing: Newsletter templates for the Christmas season [December 2024]

WhatsApp marketing: Newsletter templates for the Christmas season [December 2024]