Customer service

With Mateo, outstanding customer service is child's play

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"With Mateo, we significantly reduce the number of unproductive phone calls. Simple questions or images can be easily exchanged between the service team and the customer."

Thomas Hertlein

Hertlein car dealership

Excerpt from the added value for the service

50%

fewer unproductive phone calls

30%

Faster processing of service requests

3x

more positive Google reviews

The most important functions for customer service

Multichannel Inbox

All messaging channels in one inbox: WhatsApp, e-mail, SMS, Facebook, Google, Instagram

Learn more

Reference customer in customer service at Mateo

Real added value

Have a Bike

Web Widget

Easy contact via the preferred service channel

Channel for answering service requests

Get started with Mateo in just 15 minutes

Christian Strauch
Managing Director & Co-Founder

With Mateo, you can offer your customers an outstanding customer experience and win loyal fans.

Make an appointment

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Blog & Articles

All blog articles

How to delete messages in WhatsApp Business [March 2025]

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WhatsApp Pay - all the info on the new function in 2025

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Using WhatsApp Click-to-Chat - Here's how [March 2025]

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