E-Commerce

Measurably more online sales with Mateo

News overload? Difficulties keeping track? Problems with customer loyalty? These are the everyday problems that e-commerce/retailers have to contend with. Yet communication between a company and its customers is crucial for successful customer retention and product sales. In today's digital world, WhatsApp has become an important channel for communication between companies and their customers.

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Central inbox against message overflow

The central inbox is the best solution for sorting through the message clutter. It allows companies to receive and manage all incoming messages from different channels - such as WhatsApp, Facebook and Instagram - in a single place. As a result, responding to customer inquiries no longer requires access to different apps or platforms. With the multichannel inbox, companies can improve their customer service by responding quickly to customer queries and providing a seamless customer experience. Message templates have the further advantage of processing recurring customer inquiries quickly and easily. This way, the process becomes even faster and your employees have more time to deal with other issues.

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No more spam folders

With the WhatsApp newsletter, the dreaded spam folder is also a thing of the past. Mateo's WhatsApp newsletter is one of the most important features for increasing the reach of retailers. With an open rate of 98%, it also definitively eclipses email. Businesses can use it to send messages to inform their customers about new products, special offers and events. This feature helps improve customer loyalty by providing them with important information about their products and services.

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Customer reviews: Google reviews

A Google review is essential to increase online visibility and stand out from the competition. With WhatsApp and Mateo, businesses can receive up to 3x more customer reviews per month. When a customer leaves a positive review, the company can publish it on the Google page. This increases the company's credibility. On the other hand, the company can use negative reviews as feedback to improve its products and services.

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Receive up to 3x more customer reviews per month

30+ industries already trust Mateo

"We sometimes receive more than 30 messages a day via social media channels. In the beginning, we as managing directors always had to process these requests. With Mateo, we can make the requests clearly accessible to our service team, which makes processing much easier."

Philipp Thiel

JB Toys