The hellomateo blog
Here you will find in-depth know-how about WhatsApp, AI-supported customer communication, automation, existing customer marketing, messenger communication for companies.
Articles worth reading in particular
![Set up WhatsApp Business Auto Reply — Quick Guide [2025]](https://cdn.prod.website-files.com/68b19e5233a4641b9e2e4f95/692dd05228900f9fa9834bd4_whatsapp-automatische-antwort.avif)
Set up WhatsApp Business Auto Reply — Quick Guide [2025]
With automatic Reply messages Is there for them in the WhatsApp Business App provides a practical way to your customers in the digital chat channel automatically greet And in a flash one first reaction to show. Because day-to-day business is often stressful; you can't always respond personally to incoming messages and write back to the customer immediately.
But there are also many other reasons why it makes sense to use automatic reply messages when using the WhatsApp Business app. With this Quick guide Automatic answers are set up in a flash!

hellomateo Insights - In-depth analyses for data-based decisions
At hellomateo, we are in close contact with the users of our software and use their feedback to continuously develop and improve hellomateo. That is why we have recently integrated several new functions for analyzing, overview and evaluating a wide range of data into hellomateo. From now on, you will receive all relevant information about your customers, marketing campaigns, customer communication and your Google reviews at a glance. The information is presented in real time on clear dashboards and thus supports you in making strategic marketing decisions.
All blog articles

How do you react to negative online reviews on Google, Trustpilot and other online portals?
Negative reviews are not a risk, but a real one Opportunity for your business. Answered correctly, they strengthen the trust, improve your online reputation and can even convince new customers. In this article, you will learn how to respond to criticism professionally, actively positive Google reviews collect and with targeted Assessment management increase your ranking and company success in the long term.
![How do you create a QR code for a Google rating? [Septembre 2024]](https://cdn.prod.website-files.com/68b19e5233a4641b9e2e4f95/692dcc7da4ff150524e6d8a3_64d3979693476f9d05042001_Google%2520QR%25201.avif)
How do you create a QR code for a Google rating? [Septembre 2024]
Have been around for a long time Google reviews for many end user one decisive criterion when looking for companies. They serve as a digital seal of approval, which attests to the quality of a company's products or services. Regardless of the industry, are positive Google reviews therefore a must. In this blog article, we explain how to easily create a Create a Google review QR code Can and how you can use this more positive Google reviews collect.
![How do you get access to the WhatsApp Business API? [July 2024]](https://cdn.prod.website-files.com/68b19e5233a4641b9e2e4f95/692dcc7de717f9e2f7b14c5d_6557beaa296a54820eaaef40_whatsapp-api-einrichtung.avif)
How do you get access to the WhatsApp Business API? [July 2024]
The WhatsApp Business API enables companies to communicate with customers in a scalable and professional way via WhatsApp. It offers features for automated messages, marketing and integrations that cannot be implemented with the classic WhatsApp business app. In this article, you will find out which prerequisites must be met and how the furnishings The WhatsApp Business API expires.

How automotive companies can use WhatsApp to revolutionize their customer communication and increase sales
Digital messengers are revolutionizing the way car dealerships and repair shops communicate with their customers. In this article, you will find out why it is time to abolish analog communication methods and switch to digital channels and what benefits messengers such as WhatsApp offer your company.
![How bike retailers and bike repair shops benefit from WhatsApp [August 2023]](https://cdn.prod.website-files.com/68b19e5233a4641b9e2e4f95/692dcc7b631348e89c4d4491_64cca31b5ae66c5846445039_fahrradladen-nutzt-whatsapp.avif)
How bike retailers and bike repair shops benefit from WhatsApp [August 2023]
Digital messengers are revolutionizing the way bicycle retailers and repair shops communicate with their customers. In this article, you will find out why it is time to abolish analog communication methods and switch to digital channels and what benefits messengers such as WhatsApp offer your company with the WhatsApp newsletter.
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What is the best way to respond to negative Google reviews?
Whether you're a new company or already with decades of experience, it's never nice to get negative Google reviews. These can damage your company's reputation and scare off new customers. However, the correct handling of such assessments can drastically reduce their impact. In this blog article, we'll show you how to best respond to negative customer reviews and “catch” even the biggest critic.
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How WhatsApp is helping furniture retailers optimize their customer service
Die furniture and furnishing industry is a highly competitive market. Customers aren't just looking for high-quality furniture. They are also looking for good advice and excellent customer service. WhatsApp is a popular communication platform to offer just that.

How WhatsApp can improve communication between practices in the healthcare sector
Efficient communication between patients and practice staff is of great importance in the healthcare sector. WhatsApp can play an important role here in facilitating and improving exchanges. Many practices communicate primarily with their patients with time-consuming phone calls and are unsure how they can use WhatsApp without having to oppose the General Data Protection Regulation to violate (GDPR). In this blog article, we'll show you how using the WhatsApp Business API can simplify communication in the healthcare sector.
![WhatsApp nette Begrüßung - 10 Nachrichtenvorlagen zum kopieren [Dezember 2024]](https://cdn.prod.website-files.com/68b19e5233a4641b9e2e4f95/692dcc79f1cf89d80775d430_67654cf30884353ef326b1e7_nette-begrue%25C3%259Fung-whatsapp.avif)
WhatsApp nette Begrüßung - 10 Nachrichtenvorlagen zum kopieren [Dezember 2024]
Automatische Begrüßungsnachrichten und WhatsApp Nachrichtenvorlagen gehören zu den wichtigsten Funktionen von WhatsApp Business und der WhatsApp Business Platform. Sie helfen dabei, Kunden von Anfang an professionell abzuholen, Antworten zu standardisieren und Zeit zu sparen. In diesem Beitrag finden Sie 10 Nachrichtenvorlagen für eine nette Begrüßung in WhatsApp und erfahren Schritt für Schritt, wie Sie automatische Begrüßungsnachrichten korrekt einrichten und einsetzen.

How tradesmen can use WhatsApp to reduce their workload in customer communication and increase their sales
In the craft sector, customer satisfaction plays an important role in making business deals and being able to establish long-term customer relationships. Experience reports from our customers confirm that messengers such as WhatsApp significantly improve communication between tradesmen and their customers and thus lead to higher customer satisfaction. At the same time, customer inquiries can be processed much more efficiently, saving valuable working time. In addition, sales can even be increased by using WhatsApp newsletter marketing. In this article, we'll show you how that can work.










