Domenik Fox
CEO and Co-Founder
Domenik Fox is co-founder and CEO of hellomateo. He is responsible for Customer Success, Customer Engineering, Finance and Product. A particular focus of his work is on the continuous development of the product and the design of new features. In terms of content, he focuses primarily on automated and personalized customer communication, multichannel marketing and digital customer journeys. Together with Christian Strauch and Philipp Steinrötter, he is continuously developing hellomateo into a central platform for modern customer experience in SMEs.

Before founding hellomateo, Domenik Fox worked at SAP for several years. As a supply chain innovation consultant, he supported international companies in the digital transformation of logistics processes and was responsible, among other things, for end-to-end GoLives with SAP EWM and SAP GTT. He was also active as a lecturer at the Baden-Wuerttemberg Cooperative State University, where he taught students in the areas of storytelling, entrepreneurship and business models.
Domenik Fox brings profound expertise in artificial intelligence, digitization and B2B software. His focus is on developing a scalable software solution for automated customer journeys. In this blog, he shares practical insights for companies that want to make their customer communication more efficient and strategically develop their customer experience.
![How do you create a QR code for a Google rating? [Septembre 2024]](https://cdn.prod.website-files.com/68b19e5233a4641b9e2e4f95/692dcc7da4ff150524e6d8a3_64d3979693476f9d05042001_Google%2520QR%25201.avif)
How do you create a QR code for a Google rating? [Septembre 2024]
Have been around for a long time Google reviews for many end user one decisive criterion when looking for companies. They serve as a digital seal of approval, which attests to the quality of a company's products or services. Regardless of the industry, are positive Google reviews therefore a must. In this blog article, we explain how to easily create a Create a Google review QR code Can and how you can use this more positive Google reviews collect.
![How do you get access to the WhatsApp Business API? [July 2024]](https://cdn.prod.website-files.com/68b19e5233a4641b9e2e4f95/692dcc7de717f9e2f7b14c5d_6557beaa296a54820eaaef40_whatsapp-api-einrichtung.avif)
How do you get access to the WhatsApp Business API? [July 2024]
The WhatsApp Business API enables companies to communicate with customers in a scalable and professional way via WhatsApp. It offers features for automated messages, marketing and integrations that cannot be implemented with the classic WhatsApp business app. In this article, you will find out which prerequisites must be met and how the furnishings The WhatsApp Business API expires.
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What is the best way to respond to negative Google reviews?
Whether you're a new company or already with decades of experience, it's never nice to get negative Google reviews. These can damage your company's reputation and scare off new customers. However, the correct handling of such assessments can drastically reduce their impact. In this blog article, we'll show you how to best respond to negative customer reviews and “catch” even the biggest critic.
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How WhatsApp is helping furniture retailers optimize their customer service
Die furniture and furnishing industry is a highly competitive market. Customers aren't just looking for high-quality furniture. They are also looking for good advice and excellent customer service. WhatsApp is a popular communication platform to offer just that.

How tradesmen can use WhatsApp to reduce their workload in customer communication and increase their sales
In the craft sector, customer satisfaction plays an important role in making business deals and being able to establish long-term customer relationships. Experience reports from our customers confirm that messengers such as WhatsApp significantly improve communication between tradesmen and their customers and thus lead to higher customer satisfaction. At the same time, customer inquiries can be processed much more efficiently, saving valuable working time. In addition, sales can even be increased by using WhatsApp newsletter marketing. In this article, we'll show you how that can work.
![Converting WhatsApp to a Business Account — How to! [July 2025]](https://cdn.prod.website-files.com/68b19e5233a4641b9e2e4f95/692dcc79f1cf89d80775d40c_64e8aa4adae8e6c13bbbacf1_whatsapp-account-umwandeln.avif)
Converting WhatsApp to a Business Account — How to! [July 2025]
What began as a simple messaging tool for private chats is now a powerful platform for companies. Since the introduction of WhatsApp Business Has WhatsApp become a central channel of customer communication developed. This article gives you a concise overview of the various WhatsApp versions and learn how to convert your existing usage step by step into a business account up to WhatsApp API transfer.
![WhatsApp and Zapier integration — How does it work? [July 2023]](https://cdn.prod.website-files.com/68b19e5233a4641b9e2e4f95/692dcc788f8b4bb3780f7232_64d11f61ff10916f9a2a6c8c_1_1.avif)
WhatsApp and Zapier integration — How does it work? [July 2023]
Benachrichtigungen über Bestellungen, Aktualisierungen beim Versand und Anfragen zur Überprüfung von Daten sind heute übliche Kommunikationsthemen zwischen Unternehmen und Kunden. In der Regel werden diese Informationen per E-Mail versendet. Doch im Jahr 2023 verschicken zukunftsorientierte Unternehmen diese automatisierten Nachrichten über WhatsApp - den am häufigsten genutzten Kommunikationskanal weltweit. Doch wie ist das möglich, wenn WhatsApp Business diese Funktionen nicht bietet? Die Antwort lautet: Zapier.
![How to integrate WhatsApp with Zendesk [August 2023]](https://cdn.prod.website-files.com/68b19e5233a4641b9e2e4f95/692dcc75c04f5e0bae335c29_64da1692babe068ee186453e_Kommentar%2520-%2520Zendesk%2520Integration.avif)
How to integrate WhatsApp with Zendesk [August 2023]
With the WhatsApp—Zendesk integration bring fast messenger support and structured ticket management together. Automated WhatsApp messages, central customer data and efficient Support workflows ensure shorter response times and higher customer satisfaction. In this article, you'll learn how to successfully connect WhatsApp to Zendesk.
![Integrate WhatsApp into your CRM software — Here's how! [July 2023]](https://cdn.prod.website-files.com/68b19e5233a4641b9e2e4f95/692dcc758064d7919bdc64a0_64da15c67196d173637b5e1a_WhatsApp%2520Integration.avif)
Integrate WhatsApp into your CRM software — Here's how! [July 2023]
Die WhatsApp–CRM Integration verbindet persönliche Messenger-Kommunikation mit strukturiertem Kundenmanagement. Unternehmen kommunizieren zentral, automatisieren Abläufe und nutzen WhatsApp Newsletter gezielt für digitale Kundenreisen, Upselling und Umsatzsteigerung. In diesem Artikel erfahren Sie, wie Sie WhatsApp in Ihr CRM-System integrieren und Ihre Kundenkommunikation deutlich effizienter gestalten.







